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Terms of service

Terms and Conditions of Use


Introduction

Welcome to FamillePerrin.co.uk ("we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website, www.familleperrin.co.uk (the "Website"), and any purchases made through it, whether you are a consumer or a business customer. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.


1. General Terms

1.1 Age Restriction

You must be at least 18 years old to purchase alcohol from our Website. By placing an order, you confirm that you and any recipients of the wine are over 18 years of age.

1.2 Use of the Website

By using this Website, you warrant that:

  • You are legally capable of entering into binding contracts.

  • The information you provide is accurate, current, and complete.

1.3 Amendments

We reserve the right to amend these Terms at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the Website following any changes indicates your acceptance of the new Terms.


2. Orders and Contracts

2.1 Order Acceptance

All orders are subject to availability and acceptance by us. We reserve the right to refuse any order at our discretion.

2.2 Contract Formation

A contract between us will only be formed when you receive an email confirmation from us stating that your order has been dispatched.

2.3 Prices

  • All prices are quoted in GBP (£) and are inclusive of VAT unless otherwise stated.

  • We reserve the right to change prices at any time, but any such changes will not affect orders that have already been confirmed.

2.4 Payment

Payment must be made at the time of order through our accepted payment methods. All payments must be cleared before dispatching any goods.


3. Delivery

3.1 Delivery Service

We currently offer delivery services to mainland UK only. We will make every effort to deliver your order within the estimated delivery time; however, delays can occur due to unforeseen circumstances.

3.2 Delivery Charges

Delivery charges will be calculated at checkout and are dependent on the delivery location and the size of your order.

3.3 Risk and Ownership

Ownership of the goods will pass to you once we have received full payment. Risk of loss or damage to the goods passes to you upon delivery.


4. Returns and Cancellations

4.1 Consumer Returns (B2C)

If you are a consumer, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must notify us in writing or via email. Returns will only be accepted if the product is unopened, undamaged and in its original packaging. You will be responsible for all costs associated with returning the product and we will only refund the value of the product, there will be no refund given on any shipping charges incurred.

4.2 Business Returns (B2B)

Business customers are not entitled to the same cancellation rights as consumers. Returns from business customers will be handled on a case-by-case basis, and restocking fees may apply.

4.3 Faulty Goods

If the goods are faulty or not as described, we will offer a replacement or full refund. You must notify us of any issues within 48 hours of receipt.


5. Warranties and Liability

5.1 Warranties

We warrant that any product purchased from us through the Website is of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied.

5.2 Limitation of Liability

  • Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

  • We do not accept liability for any indirect or consequential losses, loss of profit, loss of business, or loss of business opportunity.


6. Intellectual Property

6.1 Ownership

All content included on the Website, such as text, graphics, logos, images, and software, is the property of Premium Vineyard Company UK Ltd t/a Famille Perrin UK our affiliates and any other relevant third parties. In these terms and conditions, content means any text, graphics, images, audio, video, software, data compliance, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears or forms part of this website, including any such content uploaded by users. By continuing to use the website you acknowledge that such Content is protected by copyright, trademarks, database rights or other use to any trademark, logo or service mark displayed on the site without the owner’s prior written permission.

6.2 Use of Content

You may, for your own personal, non-commercial use only, do the following:

  • Retrieve, display and view the content on a device.

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Premium Vineyard Company UK Ltd t/a Famille Perrin UK.


7. Data Protection and Privacy

7.1 General Data Protection Regulation (GDPR) Compliance

We are committed to protecting and respecting your privacy. Our processing of personal data is in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

7.2 Data Collection

We collect and process personal data when you:

  • Visit our Website.

  • Place an order on our Website.

  • Contact us via email, phone, or any other method.

The types of personal data we collect may include your name, address, email address, phone number, payment information, and IP address.

7.3 Lawful Basis for Processing

We will only process your personal data where we have a lawful basis to do so, such as:

  • To perform a contract with you (e.g., to process your order).

  • Where it is necessary for our legitimate interests and your rights do not override those interests.

  • To comply with a legal obligation.

  • Where you have given your consent.

7.4 Data Usage

We use your personal data to:

  • Process and fulfil your orders.

  • Communicate with you about your order.

  • Improve our services and the Website.

  • Send you marketing communications, where you have opted in to receive them.

7.5 Data Sharing

We may share your personal data with:

  • Payment service providers to process payments.

  • Delivery companies to deliver your orders.

  • Third-party service providers who assist us in operating the Website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

  • Legal and regulatory authorities if required by law.

7.6 Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7.7 Your Rights

Under the GDPR, you have the following rights:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You have the right to request that we correct any personal data that is inaccurate or incomplete.

  • Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • Right to Data Portability: You have the right to request the transfer of your data to another organization, or directly to you, under certain conditions.

  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances.

7.8 How to Exercise Your Rights

If you wish to exercise any of these rights, please contact us at:

Premium Vineyard Company Uk Ltd t/a Famille Perrin UK
19-20 Bourne Court, Southend Road, Woodford Green, Essex. IG8 8HD
Email: contact@familleperrin.co.uk

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

7.9 Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

8. Cookies

8.1 Use of Cookies

Our Website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device when you visit our Website. For more details on how we use cookies, please contact us for a copy of our policy.

9. Governing Law and Jurisdiction

These Terms and any contracts for the purchase of products through the Website will be governed by English law. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

If you have any questions about these Terms or our GDPR compliance, please contact us at:

Premium Vineyard Company Uk Ltd t/a Famille Perrin UK
19-20 Bourne Court, Southend Road, Woodford Green, Essex. IG8 8HD
Email: contact@familleperrin.co.uk

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By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including our Privacy Policy and GDPR provisions.